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IT service management
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#	Item
701	8 Traits of IT-Friendly Contact Center and Web Customer Service Software Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-02-23 06:25:39 Electronic commerce Customer relationship management Customer experience ECRM Oracle CRM Marketing Customer experience management Business
702	Case Study: The Parole Board The Parole Board is an independent body that works to protect the public by risk assessing prisoners to decide whether they can be safely released into the community. It is sponsored by the M Add to Reading List Source URL: www.publicchairsforum.org.uk Language: English - Date: 2014-01-14 07:00:46 Law Criminal law Poly Business process management National Offender Management Service Program management Optical materials Parole Penology
703	Solution Brief Technopedia Normalize™ for Purchase Orders BDNA is the leading provider of Data as a Service (DaaS) for Enterprise IT. Through BDNA’s data-first Add to Reading List Source URL: www.bdna.com Language: English - Date: 2013-10-01 20:37:03 Supply chain management Systems engineering E-procurement Electronic commerce Government procurement in the United States Data quality Purchasing Business Technology Procurement
704	CLOUD-ENABLED COLOCATION HIGH-DENSITY CLOUD-ENABLED COLOCATION WE LIVE AND BREATHE INFRASTRUCTURE SO YOU DON’T HAVE TO. IT’S OUR PASSION. IT’S OUR LIFE’S WORK. You can’t get ServerCentral’s colocation exper Add to Reading List Source URL: www.servercentral.com Language: English - Date: 2014-09-03 10:37:55 Data management Cloud storage Data center Distributed data storage Networks Load balancing Denial-of-service attack Storage area network Network switch Computing Cloud computing Concurrent computing
705	Executive Briefing: The Benefits of ITIL® Maggie Kneller, Independent Consultant White Paper September 2010 Add to Reading List Source URL: www.best-management-practice.com Language: English - Date: 2010-09-21 10:06:40 Information Technology Infrastructure Library Technology IT service management Change management Service catalog Information security Office of Government Commerce Business service management Application Services Library Information technology management Project management Information technology
706	CustomerConnect Efficient Management of IT Services for Customer Experience Excellence The Key to Work Efficiency Add to Reading List Source URL: www.ncs.com.sg Language: English - Date: 2013-03-22 05:26:39 Management Workflow technology Customer experience Customer experience management Workflow Service-level agreement Microsoft Dynamics GP Information technology management Business Marketing
707	CLOUD-ENABLED COLOCATION HIGH-DENSITY CLOUD-ENABLED COLOCATION WE LIVE AND BREATHE INFRASTRUCTURE SO YOU DON’T HAVE TO. IT’S OUR PASSION. IT’S OUR LIFE’S WORK. You can’t get ServerCentral’s colocation exper Add to Reading List Source URL: cdn.servercentral.com Language: English - Date: 2014-09-03 10:37:55 Data management Cloud storage Data center Distributed data storage Networks Load balancing Denial-of-service attack Storage area network Network switch Computing Cloud computing Concurrent computing
708	IT Service Delivery and Quality Management Systems Two-day short course Course content A quality management system and quality Add to Reading List Source URL: www.acs.org.au Language: English - Date: 2013-11-21 00:57:40 ISO/IEC 27001 Computing Management system Quality assurance ISO/IEC 20000 Information Technology Infrastructure Library Information security management system ISO/IEC 27000-series Skills Framework for the Information Age Information technology management Quality management Management
709	Business Application Services Achieving excellence the way your business needs it Add to Reading List Source URL: www.ncs.com.sg Language: English - Date: 2013-03-22 05:26:39 Method engineering Standards Software project management Evaluation Quality assurance Service-oriented architecture Information Technology Infrastructure Library Software testing ISO Information technology management Project management Software development
710	Managed IT services provide improved service responses to small and medium size businesses at a fixed cost. Small and medium size businesses (SMBs) like yours are under increasing competitive pressure to deliver more val Add to Reading List Source URL: www.lvsimplyit.com Language: English - Date: 2014-12-29 10:39:29 Computer network security Information technology management Management Information Data management Disaster recovery Information Risk Management

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